Playgrounds: each box has a parts check off list inside. We always advise to NEVER to mix parts together and keep them in their boxes when assembling. The instruction booklet has the box & parts codes in this, so this is important to make your assembly process easy.

Though rare to be the case, if you are missing screws/bolts/washers/nuts - most are generic and inexpensive it can be easily replaced/found at your local hardware stores. This also prevents delays in your install process.

If there is missing/damaged timber please circle the part on the manual with part code and send a photo to support@kiwiplay.nz to help us identify it quicker.

Currently we do not offer any lay-by options.

The warranty is for 10 years on the timber workmanship and 2 years on all accessories. (slides are lifetime as per above)

The warranty requires that the set is regularly checked and maintained. We recommend that you apply Natural House Co Timber Oil to the timber soon after you build the set (or before you start) to protect it from harsh elements.

The swing and slide playground sets are designed for ages 3-11 years.

Residential swings and slides are tested to 68kg unless otherwise stated.

The Kiwi is the most popular as it is a great price and fits into most people’s back yards. (Now replaced by The Kiwi II)

The Kea 2 is the second most popular as it offers so many activities and is great value for everything you get.

The Kiwi II has a 1.2m high platform and its platform is 1.2x1.2m square.

The Pukeko and other larger ones have a 1.5m high platform and it is 1.5m x 1.8m in size.

The Pukeko etc also have a rope ladder, picnic table and noughts and crosses set.

It depends on the type of product. Small items such as swings and telescopes are sent on a courier. Normally these take 2-7 days to arrive.

Bigger freight, such as slides, monkey bars or swing sets, playgrounds  can take 2-4 working days in North Island and 5-7 working days South Island..

Pre-ordered items have a lead time of 8-12 weeks. This will be stated with the individual products on our website.

They come in a kitset with all the timber parts and all the accessories plus all the hardware you need to put it together. Freight can be an expensive part of your order but you can keep these costs down by choosing to have delivered to your closest freight depot instead of to your home.

The swing and slide sets come with a very comprehensive manual and all the bolt holes and most of the screw holes are pre-drilled.

The Kiwi II takes about 8 hours for 2 people.

The Kea 2 normally takes about 16 hours for 2 people.

Builders can generally do this on their own in this time frame. 

No we do not offer installation services. If you are not confident at installing it yourself,  you can either hire a qualified builder, hire a hubby or get a group of mates to help you.

Generally no these residential models are designed so they can sit safely on the ground without the need to concrete them in however the fantail model does require concreting in.

The swing legs come with pegs to hammer into the ground to stop them moving around and the rest of the set is designed to sit solidly on its base.

If you are in a high wind zone area however, we do recommend you use stakes and concrete the stakes in.

Yes as soon as possible really but we recommend within the first 2 months and every 12 months after.

Wood in its natural state will split and surface cracks are common and not a safety issue. A “check” is a surface crack that is usually narrow and is more or less limited to the surface of the wood so it does not penetrate into the board very deeply.  A crack on the other hand may be narrow or wide and may go very deep into the wood.  Checks and cracks can be acceptable conditions in some cases. Surface checks in non-structural members are generally okay. 

If you are concerned contact us with photographs and make sure the playgrounds are sealed/stained upon installation.