Frequently Asked Questions
Is Layby an option?
Yes, we offer a layby service. You only need to pay a 20% deposit to confirm your order and then the balance is payable over a period of up to 3 months. You can decide on your payment frequency: weekly, fortnightly or monthly. You can do this by selecting layby at checkout.
If you want to do the layby over a longer time period, no problem; contact us to create a tailored plan for you.
How long is the residential warranty for the swing and slide playground sets?
The warranty is for 10 years on the timber workmanship and 2 years on all accessories. (slides are lifetime as per above)
The warranty requires that the set is regularly checked and maintained. We recommend that you apply Natural House Co Timber Oil to the timber soon after you build the set (or before you start) to protect it from harsh elements.
What age are they suited for?
The swing and slide playground sets are designed for ages 3-11 years.
Residential swings and slides are tested to 68kg unless otherwise stated.
What is the difference between the Kiwi II and the bigger models?
How long does delivery take?
It depends on the type of product. Small items such as swings and telescopes are sent on a courier. Normally these take 2-7 days to arrive.
Bigger freight such as slides, monkey bars or swing sets can take 2-10 days. Let us know if you have a big date you are hoping to have your order by and we can give it a priority booking.
Some of our larger items have a lead time of 8-12 weeks. This will be stated with the individual products on our website.
How do they get delivered?
They come in a kitset with all the timber parts and all the accessories plus all the hardware you need to put it together. Freight can be an expensive part of your order but you can keep these costs down by choosing to have delivered to your closest freight depot instead of to your home.
Are they easy to assemble?
The swing and slide sets come with a very comprehensive manual and all the bolt holes and most of the screw holes are pre-drilled.
How long does it take to put together?
The Kiwi II takes about 8 hours for 2 people.
The Kea 2 normally takes about 16 hours for 2 people.
Builders can generally do this on their own in this time frame.
Do you offer an Installation service?
Yes, we can install in the Waikato, Bay of Plenty, some parts of Auckland.
If you can, it's a good idea to get a group of you together, as this saves travel expenses & money!
Generally speaking, installation costs about 1/3 of the cost of the playground plus travel and accommodation if required.
The ground most be ready for our installation we do not do any ground preparation.
Please assure that the ground is level pre installation to avoid any issues.
Do they need to be concreted in?
Generally no these residential models are designed so they can sit safely on the ground without the need to concrete them in however the fantail model does require concreting in.
The swing legs come with pegs to hammer into the ground to stop them moving around and the rest of the set is designed to sit solidly on its base.
If you are in a high wind zone area however, we do recommend you use stakes and concrete the stakes in.
Do the playgrounds need staining ?
Yes as soon as possible really but we recommend within the first 2 months and every 12 months after.
Some of the wood looks split is this a problem?
Wood in its natural state will split and surface cracks are common and not a safety issue. A “check” is a surface crack that is usually narrow and is more or less limited to the surface of the wood so it does not penetrate into the board very deeply. A crack on the other hand may be narrow or wide and may go very deep into the wood. Checks and cracks can be acceptable conditions in some cases. Surface checks in non-structural members are generally okay.
If you are concerned contact us with photographs and make sure the playgrounds are sealed/stained upon installation.